Cisco Review
Cisco has an excellent reputation for providing high quality VOIP (Voice over Internet Protocol) services and can also offer your business a completely unified communications service including fax, mobile phone, Internet, email voicemail and much more. Cisco also provides a number of extra business applications that can increase productivity including call forwarding, calendars, online security and video/telephone conferencing facilities.
VOIP Features
Cisco VOIP services offers business customers with a number of practical features including individual staff extension and voicemail numbers, dial tones, quick internal/external transfers, customer ‘on hold’ functions, call cascading, switchboards and more, and provides an easy and affordable way to keep both remote and locally based workers in touch via a VPN (Virtual Private Network) connection back to the main office. Other great features include:
• Telephone, video and online conferencing facilities allow colleagues to keep in contact and share information face to face, without all the time and money that is normally spent on arranging meetings and travel for attendees.
• There are also useful out of office features that allow colleagues to tell at a glance who is in and out of the office with the ‘Presence’ applications, which provide real time information available to view online about the availability, location and contact status of each employee.
• Cisco provides a unified messaging service, so that you can access all of your emails, voicemail and fax message from your email inbox, which gives you a quick and easy way to store, view and reply to all of your incoming messages.
• Network Management from Cisco offers business with a way to meet the demands for growth and increase access and provides reliable, robust multi-vendor and multi-technology network infrastructure options, with automated standard operations that can increase productivity and release valuable resources for other important tasks.
Security
When making calls or sending faxes and messages over the Internet security will be a major issue, as businesses will want to ensure that all the data transferred is kept private and confidential. Cisco offer a number of competitive security solutions for businesses, including comprehensive, intelligent and adaptive defense tools which can actively recognize and respond to threats to your network infrastructure, devices, endpoints and data transfers. Cisco can protect your business against malware (spread by infected websites and spam), botnets, phishing and XML attacks, and offers comprehensive risk analysis to help you set up the most effective security solution for your individual business needs.
Customer Services
Cisco provides a comprehensive customer support services, which includes an extensive help and training centre on the website, free update downloads and also direct telephone and email international customer helpdesks if you have any further queries or problems.
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