Nextiva Review
Nextiva is an online company which provides VoIP (Voice Over Internet Protocol) services for small businesses and home offices. One of the interesting things about Nextiva is that they offer pretty much all the services your regular phone company offers and then some. Some of the extra features available include auto attendants, voicemail and call forwarding.
Top Nextiva Features
Nextiva can act as an additional phone system, or even replace your existing one. Some of the top features which Nextiva provides include:
Auto Attendant (Virtual PBX)
This nifty little feature allows you to filter your incoming calls automatically, and cuts down on the time needed to transfer calls which end up in the wrong area. This acts as sort of a virtual secretary, and switchboard attendant and gives your callers an easy to navigate system so that they can get in touch with who they need to talk to.
Voicemail
Where would any business be without voicemail? It is one of the most vital things in the business world today, as we can’t be there to answer the phone 24 hours a day, 7 days a week. You can manage multiple voicemail boxes using your regular phone, or even by computer using an online interface. One of the most interesting features is you can have your messages forwarded to an e-mail account of your choice! If you have access to a computer, you can get your voicemail.
Answering Rules
If your company handles hundreds or even thousands of calls a day, then you need a system to manage them efficiently. Using the answering rules feature provided by Nextiva you can set it up so that if one extension is busy, the call is forwarded to the first available free extension. You can even forward calls to a cell phone so you can still answer customer inquiries when on the road.
Set Up and Support
Nextiva gives you all the things that you need along with instructions on how you can get started using their VoIP services. They offer support through phone, helpdesk, online chat, and even e-mail, so if you do have an issue you have a variety of ways to seek out the help you need.