SpitFire Business VoIP
Spitfire is one of the leading Internet Telephone Service Providers (ITSP) and provides an ‘end to end’ service which means that your calls will be sent over Spitfires own networks, unlike many competitive services that can use a number of different networks in order to process your calls which can reduce overall service quality and lead to delays, errors and even lost calls. Spitfire provide a number of affordable, high quality business Internet telephone packages which can help you to quickly and easily keep in touch with all of your staff and customers. Spitfire is currently the only ITSP that is also an interconnected operator, so as well as providing traditional VoIP (Voice over Internet Protocol) SIP trunk connections Spitfire can also offer hosted Internet telephone services, which has lower set up costs and is much more flexible providing more room for expansion.
Business Telephone Features
Spitfire hosted Internet telephone services are as much as 75% cheaper to install than an equivalent analogue ISDN circuits and the overall running and maintenance costs are a minimum of 10% cheaper, and you also get a number of flexible, versatile business features including:
Quickly add and remove extensions – with traditional ISDN business systems it could take as long as two weeks to get extensions added or moved, as you would have had to log a request with the provider and then wait for an onsite visit to manually change the extension points. With Spitfire online telephone services you can get extensions moved, added or removed with 24 hours, without the costs of expensive engineer site visits.
Free Internal Calls – remote workers and staff in different offices and locations can all keep in touch for free with Spitfires hosted telephone services and this can save your business a significant amount of money when it comes to communication.
Auto Attendant – auto prompts guide your customers and callers through your telephone system so that they can reach the department or extension they want with minimum fuss and hassle.
Flexible call forwarding and routing allows you to direct calls to specific departments, extension numbers and even mobile phones in order to make sure calls are passed on to the right people at the right times.
Voicemail – enhanced voicemail services enables callers to leave messages when the extension number is unavailable, and email alerts can notify staff when they have received messages.
Conferencing – save costs on organizing face-to-face meetings by using the free internal teleconferencing features available with Spitfire’s online telephone systems.
Call records – this feature allows you to record and monitor calls from a central management panel.
Customer Service
Spitfire offers a good support for structure for customers and the Service Centre has a team of experienced technicians and customer services representatives who can answer your queries in a quick and efficient manner. Custom support programs are also offered to help deliver the right level of internal and external telephone services and on-line support for your individual business needs and Spitfire provide onsite visits from trained engineers for serious faults.
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